Privacy Policy

1. Introduction
At www.shanedowley.com, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use and protect your personal data when you interact with us via our website, services, or communications.

2. Who We Are
This website is operated by Shane Dowley Consulting Ltd, a UK-based coaching and consulting company. If you have any questions, you can contact us at:

Email: shane@shanedowley.com

3. What Information We Collect
We may collect the following types of personal data:

  • Contact details: name, email address, phone number

  • Session details: notes from coaching sessions (with your consent)

  • Website usage data: IP address, browser type, pages visited

Payment information: only when purchasing services (processed securely via Stripe/PayPal/etc.)

4. How We Use Your Information
We use your data to:

  • Deliver coaching and consulting services and respond to enquiries

  • Schedule and manage sessions

  • Process payments

  • Send updates, resources, or newsletters (only if you opt-in)

  • Comply with legal obligations

5. Lawful Bases for Processing
We rely on the following legal grounds:

  • Contract – to provide you with services you’ve requested

  • Consent – for marketing communications or note-taking

  • Legitimate interest – to improve services and understand usage

  • Legal obligation – where required for tax or regulatory purposes

6. How We Store and Protect Your Data
All personal data is stored securely, using encrypted systems where applicable. Coaching notes are stored confidentially and separately. We only retain data as long as necessary for the purposes outlined or as required by law.

7. Sharing Your Data
We do not sell your data. We may share it with:

  • Service providers (e.g. scheduling tools, payment processors)

  • Legal or regulatory bodies, if required by law

8. Your Rights (Under UK GDPR)
You have the right to:

  • Access your data

  • Correct inaccurate information

  • Request deletion (where applicable)

  • Withdraw consent (e.g. for marketing)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

9. Cookies
We use cookies to improve website performance and user experience. You can control cookie preferences in your browser settings.

10. Third-Party Links
Our website may contain links to other websites. We are not responsible for their privacy practices.

11. Changes to This Policy
We may update this policy from time to time. Any significant changes will be posted on this page and, if appropriate, notified to you by email.

This policy was last updated on 25.07.2025